Author: lizzieconlon7

Before the advent of the internet, buyer feedback primarily took the form of word-of-mouth, recommendations from friends and family, or knowledgeable opinions in magazines and on television. With the rise of e-commerce platforms corresponding to Amazon, eBay, and Etsy, customer reviews have transitioned to a digital format, permitting shoppers to see feedback from previous buyers. …

The Role of Customer Reviews in Shaping Online Shopping TrendsRead More